1. Introduction

1.1 These terms and conditions govern the relationship between us and the customer in respect of their subscriptions, in addition to our usual Terms and Conditions, Privacy Notice and any other legal terms on our website. By placing an order that includes a subscription, you are agreeing to these terms.

2. Products and services

2.1 Subscriptions are available on products where the "subscribe" tab is present on the product page. This is where you setup the recurring order, selecting the number of products and how often your would like to recive your order (1 week to 12 weeks).

2.2 If you set up multiple subscriptions on the same day, at the same frequency, we may group these into one delivery. If the orders have different delivery options, the cheapest delivery option selected will automatically be applied to the grouped order.

2.3 Your subscription will continue until cancelled in the manner set out below.

2.4 Each subscription profile is a separate contract by law. The contract is concluded when your order is dispatched and you are sent confirmation of dispatch.

2.5 Subscriptions are available to UK residents only.

3. Payment terms

3.1 For your first order, the price of the products will be the price displayed on plusssz.co.uk at the time of the order

3.2 For subsequent recurring deliveries, the price is set from when the subscription starts. The day payment is taken is highlighted as the "next order date" in your subscription profile and upcoming subscription email sent 3 days before.

3.3 Each order will be delivered as per our available delivery options selected at checkout.

3.4 Any discount codes or specific promotions applied to your first order may not apply to subsequent subscription orders.

4. Order Process

4.1 After your first order, the recurring order will be automatically placed at your selected interval, using the same payment method used to set up the recurring order.

4.2 You will be sent a Reminder Email 3 days before payment is taken to confirm that the order is being placed at which stage you will have the following options:

4.2.1 Do nothing and receive your order as specified in the email

4.2.2 Skip your current subscription cycle

4.2.3 Pause your subscription

4.2.4 Cancel your subscription

These actions can be performed up to 2 days after your Subscription Reminder Email within your customer account area.

4.3 Your payment will be taken 3 days after your Subscription Reminder Email, and dispatch usually occurs 1 days after payment.

4.4 If you card is nearing expiry, expired, or otherwise fails to process, the order will fail to go through and you will receive a "subscription failed" email and your subscription will be paused until the payment has been updated

4.5 if your order fails for any other reason (for example the product is out of stock, if there is an internal issue or your address is not recognised) we will contact you with further details

4.6 Subscription orders may be returned in accordance with our usual returns policy.

4. Cancellation and Termination

4.1 You can make changes to your subscription at any time in your customer account online as per the points above

4.2 You can cancel your subscription with us at any time via your account (except 1 day before your subscription reoccurs). Please be aware, it may not be possible to cancel your recurring order once payment has been taken.

4.3 Please note we may cancel your subscription order for any reason in our sole discretion, including if the ordered product is discontinued.

5. Alteration or Amendments to the Subscription Service

5.1 We reserve the right to alter, suspend or terminate the subscriptions service at any time by updating the relevant page on plusssz.co.uk

5.2 We also reserve the right to amend these subscription terms at any time by updating this page. You will be subject to the subscription terms in force at the time that each order is placed.

6. Summary of your legal rights

6.1 This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

6.2 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

6.2.1 up to 30 days: if your goods are faulty, then you can get an immediate refund.

6.2.2 up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.